Firstsource

Firstsource Solutions Limited (FSL) is a leading business process management company in India. Founded in 2001, FSL is owned by RP-Sanjiv Goenka Group.

The company offers a wide range of business process management solutions to the companies in financial services and banking sectors. It also caters to the clients in the insurance industry.

The market capitalisation of Firstsource Solutions Limited stood at over ₹13,400 crore as of January 5, 2024. FSL share price has surged more than 91% in the last three years.

Firstsource Solutions Limited Business Operations

Firstsource Solutions Ltd operates globally, specialising in business process outsourcing. The company offers many services within the banking and financial sectors, delivering customised and cost-efficient BPO solutions. These include retail banking, insurance, credit cards and mortgages, as well as telecommunications and media, aiding in refining business processes and creating strategies for customer acquisition and retention.

The company also offers BPO services to the companies in power, carbon black, retail, media, entertainment, education, infrastructure and ITeS sectors.

The company delivers value to its clients through technology-driven business solutions. Firstsource acts as a partner in growth for over 150 global brands across diverse industries. The client base of the company encompasses many Fortune 500 and FTSE 100 companies.

The company’s global operations are spread across the United States, Mexico, the United Kingdom and the Philippines. The company employs over 23,000 workers across its 39 centres.

Firstsource Solutions Ltd mainly focuses on 3 areas of BPO services—digitally empowered customer experience, intelligent back office, and platforms, automation and analytics.

The company also has expertise in the healthcare industry, providing services like health claims processing, claims adjudication and mailroom services. Its services span the entire customer lifecycle, including acquisition, care, billing, collections, transaction processing and business research and analytics.

Firstsource Solutions Limited has partnerships with leading companies across many industries. Its reach extends to over 1,000 hospitals in the United States. It has collaborated with two of the top five retail banks in the United Kingdom.

In the US it serves seven out of the top ten health insurance companies. FLS also collaborates with five of the top ten mortgage lenders in the US, facilitating effective management within the mortgage industry.

FSL partnerships include two of the top five companies in the US in the telecommunications and broadcasting vertical. It also works closely with five of the top ten credit card issuers in the country. Firstsource Solutions Ltd extends its support to one of the top three utility companies across the UK.

Its partnerships also extend to the UK's broadcasting and media industry, where it collaborates closely with one of the top two companies, contributing their capabilities to elevate media services and operations.

Financial highlights

The company’s revenue from operations for FY23 stood at ₹6,022.3 crore, up 1.7% from ₹5921.2 crore in FY22. The net profit after tax for FY23 stood at ₹5,13.7 crore compared to ₹537.4 crore in the previous financial year. In FY23, the earnings before interest, tax, depreciation and amortisation (EBITDA) decreased to ₹826.5 crore from ₹960 crore in FY22. The company's earnings per share (EPS) stood at ₹7.55 in FY23 compared to ₹7.9 in the preceding financial year.