SBI customer? Here's what you can do if there is a discrepancy in your bank account

2 min read | Updated on May 21, 2025, 17:07 IST

SUMMARY

SBI says that after registering the claim online, a CRM case is created and shared with the claimants through SMS/Email registered in the Portal.

SBI account discrepancy can be resolved by registering a complaint online. | Image source: Shutterstock

It is not very common for bank customers to notice any discrepancy in their account statements. However, if an issue arises, they can resolve it by filing a complaint with the bank.

Recently, a State Bank of India (SBI) customer posted on X that there was a discrepancy of ₹246 in this SBI account, but he was not able to connect with the bank's customer care.

"I can see a discrepancy of ₹246 in my SBI a/c somehow I'm not able to contact the customer care. Please help me with this!," the customer posted while tagging SBI Cares, which is the official support handle of SBI on X (formerly Twitter).

SBI Cares responded to the query, suggesting that the customer register a complaint online through the bank's "Customer Request and Complaint Form".

"Please register a complaint in this regard at this link - https://crcf.bank.sbi select Raise Complaint - Others >> Personal Segment/Individual Customer // General Banking >> Operation of Accounts >> Disputed Debit/Credit Transactions and mention brief details of the issue," SBI Cares said.

"Our concerned team will look into this. Upon successful registration, you will receive a complaint no. on your registered mobile number/ e-mail ID. The complaint will be dealt with within the TAT mentioned therein and the closing remarks will be sent to your registered e-mail address," it added.

So, in case you also come across any discrepancy in your account, you can register a complaint with the bank through CRCF, which also helps in resolving various other types of customer complaints.

How will you know about the status of your claim?

SBI says that after registering the claim online, a CRM case is created and shared with the claimants through SMS/Email registered in the Portal.

This Case ID can be used to track the claim status and further upload of specified documents. SMS/Email is also sent at each stage change or upload of remarks/documents.